THE VILLAGES ON MACARTHUR is a "Medicare-certified" nursing home which means that this nursing home participated in Medicare Part A . Medicare-covered services include semi-private room, skilled nursing care and other therapy services. The quality ratings gives you an indication of the care THE VILLAGES ON MACARTHUR give to their patients incomparison to other nursing homes.
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Loved
When you report the incidents to DADS the complaints come back "unsubstantiated". I don't know who Corporate is paying off but someone is lying. When there is an incident reported to staff it's blown off and nothing ever handled. My loved one was given someone else's meds for two days for a medical condition she did not have, but that was "unsubstantiated" also. Our loved one was checked on twice daily and things still happened that put her life in danger. I could go on and on about neglect and mishandling of residents but it does no good.
One of the ones that we had recently was the residents made fruit salad. One thing they need to improve -- which is not really their fault -- is getting more help or getting more CNAs, and this seems to be a problem in the whole Dallas area. They still have some growing pains and different things to get out, but they are working at it.
In Texas
There is a true sense of community throughout the campus. The facilities were well kept and the diet staff truly made my long-term care rotation memorable. The absolute worst place on earth to put a loved one!
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Nursing Homes
Residents' days are filled with comfort, independence and meaning as they work towards recovery. Villages on MacArthur is a senior living complex like no other, offering skilled care, rehabilitation and memory care. At Villages on MacArthur, we recognize that sometimes the transition from hospital to home is not easy. That’s why we strive every day to provide consistent quality care and the best rehabilitative services to our residents. “Best-assisted living community in Texas”. I have ALS, and I needed somewhere where I had skilled nursing care.
The Villages on MacArthur is a brand new facility; it has only been opened thirteen months. It is a very nice facility, and it does have some growing pains, but these are minor. The food is hot and it is nutritional food so having run some catering services, I do find, sometimes, it is not what I would do. But it is still good food, and if you have a problem or anything, they try to accommodate you. One of the things that I found that was really remarkable was we have a lady whose family brought her over from France and, being French, she had wine with every meal. So they had the family bring the wine, and she gets a glass with her meals every night.
That's the only interaction that we ever had with them. They're still sending us bills for things that I got zero balance on. I call them and ask them how much, and they're still coming up with charges. To explain our service and answer any questions you may have.
Let us help you or your loved one heal in a warm and comforting environment. Our skilled nursing program is committed to empowering each resident through individualized programs to reach goals of increased independence. We provide as much autonomy as possible within an environment that nurtures and supports. Our specialized staff offers physical, speech, and occupational therapies, wound and IV care, and much more. Our focus is to create a warm and inviting skilled nursing facility in which patients will thrive and heal.
They have an activity every day; one that we had recently was the residents made fruit salad. The problem is they should get more CNAs. My 93 year old father was admitted here in December, 2017.
Villages on MacArthur is a beautiful facility. However , this does not match the quality of care. Being a healthcare provider myself, I know it is somewhat difficult to reach the standard of care anticipated by family members. Thus a few complaints are to be expected.
Cameras can also be installed in the rooms. People are always quick to criticize & never quick to compliment. It is my joy to write a positive review, on the VOM. Skilled nurses, therapists and licensed care professionals are available to guide you through your personalized therapy.
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